Are Open Banking Recurring Payments covered by the Direct Debit Guarantee?

No. Open Banking Recurring Payments are not part of the Direct Debit scheme, so the Direct Debit Guarantee doesn’t apply. If a payment is taken in error, contact us and your bank — we’ll investigate and, if applicable, refund promptly.

How do you use my data?

We only use the data needed to process your payments and manage your account, in line with UK GDPR and our OakbrookAdvance.com/privacy-policy. We never see your online banking password. We use a regulated payments partner to initiate payments on our behalf — their terms and privacy policy will also apply.