Can I change my payment date?
Yes.
Contact Us:
Log in: my.oakbrook.com
What’s App: +44 115 824 3420
Phone: 0208 080 6457
Can I change my payment amount?
Yes, we would need you to set up a new arrangement for the new amount.
How do I cancel Open Banking Recurring Payments?
You can cancel in your banking app under Connected apps/Payments (wording may vary by bank). Once cancelled, we can’t request further payments under that consent.
To avoid falling behind, we’d ask you to contact us to set up another way to pay, or to adjust your plan.
Contact us:
Log in: my.oakbrook.com/
What’s App: +44 115 824 3420
Phone: 0208 080 6457
I cancelled Open Banking Recurring Payments with my bank — what happens now?
Once consent is cancelled we’ll stop requesting payments. Please contact us to set up another way to pay or to adjust your plan.
Contact us:
Log in: my.oakbrook.com/
What’s App: +44 115 824 3420
Phone: 0208 080 6457
I’m struggling to pay — what should I do?
Please talk to us as soon as you can. We can look at options like moving your date, a short pause, or a temporary plan review. We can also signpost free, independent debt-advice services.
Get help:
Log in: my.oakbrook.com/
What’s App: +44 115 824 3420
Phone: 0208 080 6457