If you want to change your regular payment date, set up a new Direct Debit or change the bank account details on your account, then you can do this in your online account.
If you need to stop your Direct Debit payment (or a Direct Debit retry) because your bank charges a fee for unpaid Direct Debits, then please speak to your bank in the first instance.
If you do cancel the Direct Debit with your bank, youll need to contact us so we can make other repayment arrangements with you. Where possible we can provide support to prevent your account falling behind and impacting your credit file.
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